Brought to you by National Reservation Bureau, Inc.

FREQUENTLY ASKED QUESTIONS

• With over30 years of experience in the Room Reservation business, NRB, Inc. prides itself on quality customer service and personalized assistance through our call center. Our general office is located in Las Vegas and we are a long-term member of the Las Vegas Chamber of Commerce and the Better Business Bureau, member of the Las Vegas Convention & Visitors Authority and numerous other travel related organizations.

What charge cards do you accept? May I pay by check?

• We accept Visa, Master Card, American Express, Discover, Diners Club and JCB. We will accept your check for future reservations over thirty days in advance. For reservations within 30 days of arrival, we require a cashiers check or money order to confirm reservation. Please contact our Call Center at 800-638-5553 for details.

Will I receive a confirmation of my reservation?

• We send a confirmation for every reservation either by phone or e-mail. If you prefer, we will send via US mail – but you must allow 5 days for receipt. If you need confirmation via fax at a later date, please call our Customer Service Department at 888-750-7562. We will be glad to send your confirmation to any address you provide.

Can I book a group of rooms?

• By all means. We define “group” as 10 or more rooms. Many hotels require special arrangements for group arrivals and must be booked separately from individual reservations. Please refer to our website at www.nrbinc.com and click on our GROUPS icon. A representative will contact you – or you may call our Group Sales department at 800-461-1375.

Can I book golf tee times?

• Yes. We have contracted with many Las Vegas golf courses and can book your tee time up to 90 days in advance. Click on our “Golf Packages” icon for some great special package rates.

What is the difference between booking a room on the Internet versus booking directly with you by phone?

• Our Call Center representatives answer your questions, recommend alternative accommodations, book show tickets and side trips, assist you with special requests and ensure you receive proper confirmations and documents. For this service we assess a nominal handling fee of 5%. Of course, you will save the fee by booking on-line 24 hours a day.

Is your Internet site secure?

• Absolutely. We process our charge card reservations through a secure socket layer providing you the utmost protection. In fact, we do not even see credit card numbers as they are encrypted.

Why is my credit card being charged at the time of booking?

• We have contracted with dozens of hotels for room inventory and are responsible for payment to the hotel for all reservations. To guarantee the rate and room upon your arrival, we must confirm payment to the hotel at the time of booking.

Can I book a room for someone else?

• Yes, however the name on the credit card and the mailing address must match the billing address on the card to receive confirmation.

What is your cancellation policy?

• Our standard cancellation policy is quoted online and by our Call Center Representatives. Reservations cancelled up to three (3) days prior to arrival are subject to a $30 processing fee and 5% handling fee. Cancellations within three days of arrival will also be subject to the first nights revenue to the hotel.

Is there a charge to change a reservation arrival date?

• All arrival date changes are subject to a $30 handling and processing fee. There is no handling fee charged if you are requesting additional nights.

What are your hours of operation?

• Our Call Center is staffed 7-days a week Monday through Friday from 7:00 am to 8:30 pm, Saturday from 8:00 am to 4:30 pm and Sunday from 9:00 am to 3:00 pm. All hours are Pacific Time. Our Internet site is available 24 hours a day, 365 days a year.

Who may I call if I have other questions?

• You may e-mail us by filling out and submitting this form or call 888-750-7562.